Corporate FAQ

Corporate FAQ2016-02-27T23:09:13-05:00
How do I schedule a pain management appointment?2026-02-05T15:58:34-05:00

To schedule an appointment, call (806) 364-7512.
Be sure to specify that you are requesting a Pain Management appointment.

When are appointments available?2026-02-05T15:57:56-05:00

Pain management appointments are available Wednesdays from 9 a.m. to 5 p.m.

Are pain management procedures safe?2026-02-05T15:57:27-05:00

Yes. Procedures are performed by trained pain management specialists using proven techniques and imaging guidance when needed to ensure accuracy and safety.

How long does pain relief last?2026-02-05T15:56:59-05:00

Pain relief varies by treatment and individual condition. Some patients experience relief for weeks or months, while others may benefit longer-term. Your provider will discuss expected outcomes during your visit.

Do these treatments replace surgery?2026-02-05T15:56:31-05:00

In many cases, yes. Non-surgical pain management can delay or eliminate the need for surgery, especially when pain is caused by inflammation, nerve irritation, or joint conditions that respond well to minimally invasive treatment.

What is radiofrequency ablation (RFA)?2026-02-05T15:56:06-05:00

Radiofrequency ablation uses controlled heat to disrupt pain signals from specific nerves. It is often used for longer-term relief of chronic back, neck, or joint pain.

What are fluoroscopic-guided injections?2026-02-05T15:55:41-05:00

These injections use real-time X-ray guidance (fluoroscopy) to place medication precisely where it’s needed in the spine or joints, helping reduce inflammation and relieve pain safely and accurately.

What treatments are offered at the Pain Management Clinic?2026-02-05T15:55:15-05:00

Hereford Regional Medical Center offers a range of non-surgical pain treatments, including:

  • Fluoroscopic-guided spinal injections
  • Epidural steroid injections
  • Radiofrequency ablation (RFA)
  • Medial branch blocks
  • Peripheral nerve and SI joint blocks
  • Trigger point injections
  • Joint and bursa injections

Your provider will recommend treatment based on your condition and symptoms.

Who can benefit from pain management services?2026-02-05T15:54:42-05:00

Pain management may help patients experiencing:

  • Chronic back or neck pain
  • Joint pain (knees, hips, shoulders)
  • Nerve-related pain
  • Muscle pain or tightness
  • Pain following injury or surgery

If pain is affecting your daily activities, work, or sleep, pain management may be an option.

What is non-surgical pain management?2026-02-05T15:54:10-05:00

Non-surgical pain management focuses on minimally invasive treatments that reduce pain, improve function, and restore quality of life — without surgery or long recovery times. These treatments target the source of pain rather than just masking symptoms.

How do I get started with outpatient infusion services?2026-02-05T15:34:15-05:00

To begin outpatient infusion therapy, talk with your provider about whether infusion treatment is appropriate for you. Referrals are coordinated through Hereford Health Clinic or your ordering physician.

Will my infusion care be coordinated with my doctor?2026-02-05T15:33:48-05:00

Yes. Infusion treatments are coordinated with your referring provider to ensure care aligns with your diagnosis, treatment plan, and follow-up needs.

How long does an outpatient infusion appointment take?2026-02-05T15:33:20-05:00

Appointment length varies depending on the type of infusion ordered. Some treatments may take less than an hour, while others may take longer. Your care team will provide details when scheduling.

Do I need a referral for outpatient infusion services?2026-02-05T15:32:44-05:00

Yes. Outpatient infusion services are provided with a physician referral, often from Hereford Health Clinic or another ordering provider.

Who may need outpatient infusion therapy?2026-02-05T15:32:08-05:00

Outpatient infusions may be used to treat conditions such as dehydration, bacterial infections, acute anemia, or other medical needs that require IV therapy rather than oral medication.

What types of outpatient infusions are offered?2026-02-05T15:31:39-05:00

Hereford Regional Medical Center offers outpatient infusion services such as:

  • IV rehydration
  • IV antibiotic therapy
  • Blood transfusions
  • Other physician-ordered infusion treatments
What are outpatient infusion services?2026-02-05T15:30:43-05:00

Outpatient infusion services provide IV treatments that are administered without an overnight hospital stay. These treatments deliver fluids, medications, or blood products directly into the bloodstream to support healing and recovery.

How do I schedule a Medicare Wellness Visit?2026-02-05T11:12:54-05:00

To schedule your Medicare Wellness Visit with Hereford Regional Medical Center, call (806) 364-7512.
Be sure to specify that you are requesting a Medicare Wellness Visit when scheduling.

How do I prepare for my Medicare Wellness Visit?2026-02-05T11:12:12-05:00

You may be asked to complete a Health Risk Assessment before your visit. Bringing a list of medications, providers, and any health concerns can help you get the most out of your appointment.

Is a Medicare Wellness Visit the same as a physical?2026-02-05T11:10:56-05:00

No. A Medicare Wellness Visit focuses on prevention and planning, not hands-on physical exams or treatment of new symptoms. If you have health concerns, ask about scheduling a separate visit.

Does a Medicare Wellness Visit cost anything?2026-02-05T11:10:27-05:00

Medicare Part B typically covers Medicare Wellness Visits at no cost to you, as long as the provider accepts Medicare assignment. If additional tests or services are ordered, they may be billed separately.

What is an Annual Medicare Wellness Visit?2026-02-05T11:10:00-05:00

The Annual Wellness Visit is available once every 12 months after you’ve had Medicare for more than one year. It focuses on updating your health information and adjusting your preventive care plan as needed.

Your provider will:

  • Review your medical and family history
  • Update your list of providers and prescriptions
  • Record routine measurements like height, weight, and blood pressure
  • Screen for cognitive impairment
  • Provide personalized health advice
  • Identify risk factors and treatment options
  • Create a preventive screening schedule
What is the Welcome to Medicare Visit?2026-02-05T11:09:19-05:00

The Welcome to Medicare Visit is a one-time preventive visit available within the first 12 months of enrolling in Medicare Part B. It helps establish a baseline for your health and ensures you’re up to date on preventive care.

Your visit may include:

  • Height, weight, and blood pressure measurements
  • Body Mass Index (BMI) calculation
  • A simple vision test
  • Review of depression risk and safety concerns
  • Discussion about advance directives
  • A personalized plan for recommended screenings, shots, and preventive services

Additional tests may be ordered based on your medical history.

What Medicare Wellness Visits does Medicare cover?2026-02-05T11:08:28-05:00

Medicare covers two types of wellness visits:

  • A one-time Welcome to Medicare Visit

  • An Annual Wellness Visit, covered once every 12 months after your first year on Medicare

What is a Medicare Wellness Visit?2026-02-05T11:08:00-05:00

A Medicare Wellness Visit is a preventive appointment covered by Medicare Part B. It focuses on reviewing your health history, identifying risk factors, and creating a personalized plan to help you stay healthy. It is not a sick visit or a full physical exam.

Is your imaging equipment up to date?2026-02-05T10:00:00-05:00

Yes. We have invested in state-of-the-art imaging technology to provide accurate, reliable diagnostic results while keeping care local for our community.

What is the difference between X-ray, CT, MRI, and ultrasound?2026-02-05T09:59:34-05:00
  • X-ray is commonly used to evaluate bones and chest conditions.

  • CT scans provide detailed cross-sectional images of the body.

  • MRI uses magnetic fields to create detailed images of soft tissues, joints, and organs.

  • Ultrasound uses sound waves to examine organs, blood flow, and soft tissues without radiation.

Your provider will recommend the appropriate imaging based on your symptoms and medical history.

How do I schedule an imaging appointment?2026-02-05T09:58:56-05:00

To schedule imaging, first schedule an appointment with a physician who can evaluate your needs and place an imaging order. Call Hereford Health Clinic at (806) 364-7512 to get started.

Do I need a doctor’s order for imaging?2026-02-05T09:58:03-05:00

Yes. Most imaging exams require a physician order. Imaging can be ordered through clinics such as Hereford Health Clinic or other referring providers. You can schedule an appointment at the clinic by calling (806) 364-7512.

Do I need to travel out of town for imaging services?2026-02-05T09:56:29-05:00

No. Our imaging and radiology services are available right here in Hereford, eliminating the need to travel to Amarillo or Lubbock for most diagnostic imaging needs.

What imaging services are available at Hereford Regional Medical Center?2026-02-05T09:55:58-05:00

Hereford Regional Medical Center offers a full range of diagnostic imaging services, including X-ray, CT scans, MRI, and ultrasound. These services help diagnose injuries, illnesses, and medical conditions close to home.

Who should I contact with questions about CCM?2026-02-05T09:51:16-05:00

For more information or to enroll, contact:

How do I enroll in Chronic Care Management?2026-02-05T09:50:27-05:00

You can enroll by speaking with your primary care provider or contacting Hereford Regional Medical Center directly at 806-349-9121. Enrollment requires patient consent and Medicare eligibility.

Can CCM help manage medications and treatments?2026-02-05T09:49:45-05:00

Yes. CCM includes medication management to help prevent interactions, duplications, or missed prescriptions. It also supports coordination for services such as rehabilitation, outpatient IV therapy, and ongoing treatments.

How often will I be contacted through CCM?2026-02-05T09:49:02-05:00

Patients enrolled in CCM receive monthly check-ins, typically by phone, to review symptoms, medications, and care plans. Additional outreach may occur if health needs change.

How does Chronic Care Management help patients?2026-02-05T09:48:33-05:00

Chronic Care Management improves access to care, reduces gaps between appointments, supports medication safety, and helps patients stay on track with treatment plans — especially for complex or ongoing health needs.

What services are included in Chronic Care Management?2026-02-05T09:48:00-05:00

CCM services include:

  • At least 20 minutes per month of care coordination
  • A personalized care plan
  • Medication review and management
  • Coordination with specialists, pharmacies, labs, and hospitals
  • Monthly phone check-ins
  • 24/7 access to a healthcare professional for urgent needs
Who qualifies for Chronic Care Management services?2026-02-05T09:47:24-05:00

You may qualify for CCM if you:

  • Have Medicare Part B

  • Live with two or more chronic conditions expected to last at least 12 months
    Common conditions include diabetes, high blood pressure, heart disease, arthritis, depression, and other long-term health conditions.

What is Chronic Care Management (CCM)?2026-02-05T09:46:43-05:00

Chronic Care Management (CCM) is a Medicare-covered service that provides ongoing care coordination for patients with two or more chronic conditions. CCM helps manage medications, coordinate care between providers, and support patients between office visits to improve long-term health outcomes.

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